← Back to Home
Legal
Grievance
We're here to help with support, complaints, and service-related concerns.
Last updated: August 2026
WhatsApp
Channel coming soon
Support Hours
24–48 business hours
Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, the following person is designated as the Grievance Officer for CPR by DV Academy:
Name: Vineshkumar R
Designation: Co-Founder & Grievance Officer, CPR by DV Academy
Email: cprbydv@gmail.com
Response Time: Within 48 business hours of receipt.
Grievance Process
If you have a complaint or grievance related to our services, please follow the steps below:
- Submit your grievance using the form below, or by emailing us at cprbydv@gmail.com with the subject line "Grievance — [Brief Description]".
- Include the following details: your full name, registered email, order/transaction reference (if applicable), a clear description of the issue, and any supporting documents or screenshots.
- Acknowledgement: We will acknowledge your grievance within 48 business hours.
- Resolution: We aim to resolve all grievances within 7–14 business days of acknowledgement, depending on the complexity of the issue.
Submit a Grievance